Shipping & Return Policy – The Muscle Kart.com

Shipping & Return Policy

Shipping:

How much time does it take for an order to be delivered?

We deliver your order within 2-3 working days post-dispatch in A-1 and A-2 Metros (New Delhi, Mumbai, Kolkata, Bengaluru, Chennai, Pune, Ahmedabad and Hyderabad). For the rest of the cities, we deliver between 2-5 business days. Delivery by ground takes a little longer than air couriers. Ground-shipped orders are delivered to you between 5-7 business days post-dispatch. Deliveries to very remote locations such as North East may take up to 7 business days or longer, depending on the location's geographical constraints.

 

How long do you take to dispatch an order?

The duration of dispatching an order depends on the type of order you have placed. Types of order are:

In-stock items (Items that we stock in our warehouse At Gurgaon) These items are dispatched the same or the next day of order placement.

JIT Items (Just-in-time Items): These items are procured from vendors on receiving your confirmation on an order. It takes 2-7 business days to dispatch JIT orders after you have placed an order.

We strive to dispatch your order as soon as possible. In case you have placed a mixed order of In-stock, JIT.  We sub-divide your order and dispatch it in parts, shipping the earliest available items first.

At all steps of your order processing, we are in constant touch with you over phone, email and SMS to keep you updated.

 

Return Policy:

  • We offer you complete peace of mind while ordering at TheMuscleKart.com - you can return any item within 14 days of receipt of goods. Please ensure however that the product is unused and the tags, boxes and other packaging is intact.

If you are not satisfied with what you have bought, we'll gladly take it back within 14 days from the date of delivery. If you have paid by card then we will reverse the payment. In case of Cash on Delivery or Bank Deposits as modes of payment, we will issue a cheque in the registered name of the customer.

 

  • If an item is found damaged or incorrect as per description on our website or units are missing as per ordered quantity, please send a snapshot of the outer packaging and products received to our customer care at management@themusclekart.com within 14 days of receipt of the product. We will arrange a reverse pickup for the product and then issue either a full refund, The Muscle Kart Cash (store credit) or a different item in exchange, as per your request. Please note that replacements are subject to availability of the particular product.
  • Nutrition: Products should be received in original packaging and sealed condition. Opened or used boxes will not be accepted as returns. For issues like rashes, stomach upset, headache, flavor like/dislike, flavor difference from one brand to other etc. products would not be applicable for return. Please consult with the doctor before buying the product
  • Fitness Equipment: There is no return policy for any fitness equipment unless it is damaged in transit.
  • Following shall NOT be eligible for return or replacement:
    1.Damages due to misuse of product
    2.Incidental damage due to malfunctioning of product
    3.Any consumable item which has been used or installed
    4.Products with tampered or missing serial / UPC numbers
  • Any damage / defect which are not covered under the manufacturer's warranty
  • Any product that is returned without all original packaging and accessories, including the box, manufacturer's packaging if any, and all other items originally included with the product(s) delivered
  • Some special rules for promotional offers may override "TheMuscleKart.com’s 14 Day Returns Policy"
  • In case of any queries, please write to our customer care on
    management@themusclekart.com.
  • You can Contact Us to initiate a return. You will receive a call explaining the process, once you have initiated a return.

 

Wherever possible we will facilitate the pick-up of the item. In case, the pick-up cannot be arranged by us, you can return the item through Speed Post courier service and share tracking details and we will return the courier costs.

 

  • In order to confirm cancellation of item(s) in your order, you need to indicate your refund preference.